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FAQ

TERMS AND CONDITIONS
  • You agree not share your ereadz.com credentials with another person
  • You agree that eREADZ may securely backup your usage data for the purposes of providing the service
  • You agree that your anonymous usage data may be shared with publishers and rights owners
  • You agree that your Subscription fee may be debited monthly from your Payment Card by eREADZ for the duration of your Subscription (if applicable)
  • You agree that eREADZ has the right to terminate the Subscription service or amend the terms of the Subscription in your favour
SUBSCRIPTION FAQ

HOW MANY SUBSCRIPTION TYPES DOES eREADZ HAVE?

There are several different Subscription types. Each subscription defines how many books you may read in a month, as well as how many books you may have on your Bookshelf.

HOW MUCH DOES THE eREADZ SUBSCRIPTION COST?

The monthly eREADZ Subscription costs vary by the number of titles which may be read in a month, as well as the number of titles allowed in your Bookshelf.

HOW MANY EBOOKS ARE THERE ON eREADZ?

The number of titles increases on a monthly basis and varies by language.

CAN I BUY ANY OF THE EBOOKS ON eREADZ?

Yes. The current retail and fulfilment services of eREADZ.com continues in conjunction with the eREADZ subscription service.

WHAT IS THE TERM OF THE SUBSCRIPTION?

The subscription is billed monthly. This means that your payment card will be automatically debited monthly with the Subscription fee. Subscribers may cancel their subscription at any time.

MUST I HAVE AN INTERNET CONNECTION WHENEVER I WANT TO READ?

No. You can read offline. Once your ebooks are downloaded to your device you only need to periodically connect to the internet to validate your subscription or Borrow new titles.

WHAT IS THE BOOKSHELF?

There is a monthly limit on the number of ebooks that can be read simultaneously for a given subscription. The Bookshelf size enforces this limit, therefore in order to read an eREADZ ebook, it is required to "Borrow" the ebook and later "Return" the ebook once its been read.

COPYRIGHT PROTECTION FAQ

CAN I BUY A SINGLE SUBSCRIPTION AND SHARE MY ACCOUNT DETAILS WITH MY FRIENDS?

No, an eREADZ subscription is only valid for one user per subscription.

CAN I READ MY SUBSCRIPTION EBOOKS ON MULTIPLE DEVICES?

Yes. Each time you link your ereadz.com account (login) in the eREADZ application on a given device eREADZ records this as a device activation. The number of devices is determined by the subscription.

WHAT HAPPENS WHEN I'VE USED ALL MY DEVICES AND THEN REPLACE ONE OF THEM?

Please contact the eREADZ Helpdesk and request that the relevant device is removed from your active device list.

WILL MY BOOKMARKS AND CHECKED OUT EBOOKS SYNC ACROSS MY DEVICES?

Yes, so long as you are connected to the internet. The eREADZ application will automatically sync every few hours but to ensure your reading data is up to date in the cloud, you can also manually sync.

I HAVE A ROOTED DEVICE. CAN I ACCESS THE .EPUB FILE AND SHARE IT WITH MY FRIENDS OR POST IT ON THE INTERNET?

Since the eREADZ is a subscription service, your membership fee entitles you to access only the content of the relevant ebooks, only while your subscription remains valid. Therefore, the .epub file will not be readable outside the eREADZ app. Only the eREADZ app can decrypt the .epub file, thus the .epub file will not be legible outside the eREADZ app.

CAN I READ MY SUBSCRIPTION EBOOKS ON E-INK DEVICES SUCH AS A NOOK OR A KINDLE?

No. Ebooks you borrow with your subscription are only accessible with the eREADZ application, currently available on iOS and all Android devices. However, purchased ebooks with digital watermarks can be downloaded and read wherever you like. For more information, please see ‘Reading on eReaders’

ONCE MY SUBSCRIPTION EXPIRES, CAN I CONTINUE READING THE SUBSCRIPTION EBOOKS I AM CURRENTLY READING?

Yes, but only until the end of the following month. The eREADZ app will automatically check your Subscription status each time you open the app on your device. If your device is not connected to the internet for a period of time (after your monthly anniversary), the eREADZ app will assume your subscription is no longer valid and therefore withdraw your access to the service.

SUBSCRIPTION RULES FAQ

CAN I READ ALL SUBSCRIPTION EBOOKS AT THE SAME TIME?

No. Each subscription has a "simultaneous reads" limit, determined by your subscription Book Shelf. At any time during the subscription period, the subscriber can Return one of their subscription ebooks and Borrow another ebook. A fair use policy is in place, meaning that for each month, there is a maximum number of titles that can be Borrowed. This maximum varies by Subscription type.

WHY IS THERE A LIMIT ON THE NUMBER OF EBOOKS I CAN BORROW SIMULTANEOUSLY EACH MONTH?

Your subscription fees are distributed between authors whose titles you have read during the month. If you only read two titles but are able to Borrow simultaneously lots of ebooks, then the authors whose ebooks you actually read won't receive a fair compensation for their work.

WHAT IF I BORROW AN EBOOK, START READING IT BUT DECIDE I'M NOT ENJOYING IT. WILL IT COUNT AGAINST MY MONTHLY BORROW LIMIT?

Yes. All Borrowed ebooks count against the monthly fair-use limit. See the questions relating to ebook samples below, for information on how to avoid this.

CAN I READ A SAMPLE CHAPTER BEFORE I BORROW AN EBOOK, TO SEE IF I WILL ENJOY THE EBOOK?

Yes, many ebooks have samples. The sample does not count towards the monthly Borrow limit.

HOW LONG IS THE EBOOK SAMPLE?

The sample length depends on the length of the ebook itself, but in most cases they are two chapters, enough to get you interested in reading further.

INFORMATION FOR PUBLISHERS FAQ

I AM A PUBLISHER. HOW DO I PARTNER WITH eREADZ?

Find more information on For Publishers and Authors, or contact us at publish@ereadz.com